FREQUENTLY ASKED QUESTIONS
Last updated: October 2026
Welcome to the paxnqz FAQ. Below you can find answers to common questions about our company, products, orders, shipping, returns and customer service.
Who operates paxnqz?
paxnqz is operated by DF MCR HOLDING ApS, a company registered in Denmark under CVR 35812679.
Our business address is:
Øresunds Alle 15
2791 Dragør
Denmark
You can contact us at karlenegriffith724@gmail.com or by phone at +45 40 68 72 27.
Where are your products stocked and shipped from?
Products sold through paxnqz.shop are stocked and dispatched from our business location at:
Øresunds Alle 15, 2791 Dragør, Denmark.
Our registered business address, inventory location and dispatch location are the same.
All orders are dispatched from Denmark.
How long does order processing take?
Orders are normally processed within 1–3 business days after successful payment.
Business days are Monday to Friday, excluding public holidays observed in Denmark.
How long does delivery take?
Typical transit times after dispatch are:
Denmark: approximately 1–3 business days
Other EU countries: approximately 3–7 business days
Other supported European destinations: approximately 5–10 business days
Total estimated delivery time consists of the 1–3 business day processing period plus the applicable transit time.
These estimates are not guaranteed delivery dates, and occasional carrier delays may occur.
How much does shipping cost?
Any applicable shipping charge is displayed during checkout before payment is completed.
You can review the product price, shipping charge and total amount before submitting your order.
Will I receive tracking information?
Where tracking is available, we will provide a tracking number or tracking link after your order has been dispatched.
Tracking information may take some time to become active in the carrier's system.
Can I change my delivery address?
If you notice an error in your delivery address, contact us as soon as possible at karlenegriffith724@gmail.com.
We will try to assist where possible. Once an order has already been dispatched, changing the delivery address may no longer be possible.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery period, contact us at karlenegriffith724@gmail.com and include your order number.
We will review the available tracking information and, where appropriate, contact the carrier.
What should I do if my order arrives damaged?
Please contact us as soon as reasonably possible.
Include your order number and, where possible, photographs of the external packaging, shipping label and damaged product.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law and our store policies.
Can I return an item?
Customers may have statutory withdrawal and return rights under applicable consumer law.
EU consumers generally have a 14-day statutory right of withdrawal for qualifying online purchases unless a statutory exception applies.
Please review our Return & Refund Policy for complete conditions and instructions before returning a product.
Who pays for return shipping?
For an ordinary change-of-mind return, the customer may be responsible for the direct return shipping cost where permitted by applicable law.
If the product is defective, damaged, incorrect or otherwise non-conforming, return shipping costs will be handled in accordance with applicable consumer law.
Please contact us before sending a return.
Can discounted products be returned?
A discounted or promotional price does not remove any mandatory statutory consumer rights that apply.
Please refer to our Return & Refund Policy for the conditions applicable to your order.
What if I receive the wrong product?
Contact karlenegriffith724@gmail.com as soon as reasonably possible and include your order number and photographs where relevant.
We will review the issue and provide an appropriate remedy.
Can I cancel an order?
If you want to cancel an order before it has been dispatched, contact us as soon as possible.
We will try to stop processing where reasonably possible, but cancellation cannot be guaranteed once fulfilment has begun.
What payment methods do you accept?
The payment methods currently available for your order are displayed during checkout.
Please use only the payment methods shown on the official paxnqz.shop checkout page.
Are prices and availability kept up to date?
We make reasonable efforts to keep product prices and availability information accurate.
The applicable price and availability are those displayed before the customer submits the order, subject to applicable consumer law.
How can I contact customer service?
DF MCR HOLDING ApS
Trading name: paxnqz
CVR: 35812679
Øresunds Alle 15
2791 Dragør
Denmark
Phone: +45 40 68 72 27
Email: karlenegriffith724@gmail.com