SHIPPING POLICY

Last updated: October 2026

This Shipping Policy applies to all orders placed through paxnqz.shop.

1. Seller information

paxnqz is operated by:

DF MCR HOLDING ApS
Trading name: paxnqz
CVR: 35812679

Øresunds Alle 15
2791 Dragør
Denmark

Phone: +45 40 68 72 27
Email: karlenegriffith724@gmail.com

2. Inventory and shipping origin

All products sold through paxnqz.shop are stocked and dispatched directly from our business location at:

Øresunds Alle 15, 2791 Dragør, Denmark.

Our registered business address, inventory location and order dispatch location are the same.

All orders placed through paxnqz.shop are dispatched from Denmark.

3. Order processing time

Orders are normally processed within 1–3 business days after successful payment.

Business days are Monday to Friday, excluding public holidays observed in Denmark.

Orders placed during weekends or Danish public holidays will normally begin processing on the next business day.

Once an order has been dispatched, customers will normally receive a shipping confirmation email. Tracking information will also be provided where available.

4. Estimated delivery times

Typical delivery times after dispatch are:

Denmark: approximately 1–3 business days
Other EU countries: approximately 3–7 business days
Other supported European destinations: approximately 5–10 business days

These delivery times are estimates and not guaranteed delivery dates.

Total estimated delivery time consists of the 1–3 business day processing period plus the applicable transit time.

Delivery may occasionally take longer due to carrier delays, public holidays, adverse weather, transportation disruptions, incomplete delivery information or other circumstances outside our reasonable control.

5. Shipping charges

Any applicable shipping charges are displayed during checkout before payment is completed.

Customers can review the product price, shipping charge and total amount before submitting an order.

We do not add undisclosed mandatory shipping charges after an order has been placed.

6. Deliveries within the European Union

All orders are dispatched from Denmark, a member state of the European Union.

Orders sent to another EU member state therefore originate from within the European Union.

Applicable VAT and other mandatory seller-side charges are handled in accordance with applicable law and the information displayed during checkout.

7. Deliveries outside the European Union

Where delivery to a supported destination outside the European Union is available, the goods are still dispatched from Denmark.

Depending on the destination, local authorities may impose import VAT, customs duties or other import-related charges.

Where such amounts are not collected during checkout, they may be payable directly by the recipient to the carrier or competent authority.

8. Order confirmation

After successfully placing an order, customers will normally receive an order confirmation by email.

Please review your order details carefully, including products, quantities, delivery address and total amount.

If you notice an error, please contact us as soon as possible at karlenegriffith724@gmail.com.

9. Tracking

Where tracking is available, customers will receive a tracking number or tracking link after dispatch.

Please allow some time for the carrier's tracking system to update.

10. Delivery address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing an order, contact us as soon as possible.

Once an order has been dispatched, we may no longer be able to change the delivery address.

11. Delayed shipments

If your order has not arrived within the expected delivery period, please contact us at karlenegriffith724@gmail.com and include your order number.

We will review the available tracking information and, where appropriate, contact the carrier.

12. Lost or damaged shipments

If a shipment is confirmed as lost by the carrier, or if a product arrives damaged, please contact us as soon as reasonably possible.

For damaged products, please provide your order number and photographs showing the packaging and product where possible.

We will provide an appropriate solution in accordance with applicable consumer law and our store policies.

13. Undeliverable shipments

A shipment may be returned if the delivery address is incorrect or incomplete, delivery is refused, the recipient cannot be reached, or the package is not collected within the carrier's collection period.

If a shipment is returned, please contact us so that we can review the appropriate next step.

14. Returns and refunds

Returns, statutory withdrawal rights and refunds are governed by our separate Return & Refund Policy.

15. Contact

DF MCR HOLDING ApS
Trading name: paxnqz
CVR: 35812679

Øresunds Alle 15
2791 Dragør
Denmark

Phone: +45 40 68 72 27
Email: karlenegriffith724@gmail.com