Refund policy
RETURN AND REFUND POLICY
Last updated: September 2026
This Return and Refund Policy applies to purchases made through paxnqz.shop.
paxnqz.shop is operated by:
DF MCR HOLDING ApS
CVR: 35812679
Øresunds Alle 15
2791 Dragør
Denmark
Telephone: +45 40 68 72 27
Email: KarleneGriffith724@gmail.com
1. Right of Withdrawal
Consumers purchasing goods online may have a statutory right to withdraw from their purchase within 14 days, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day on which the customer, or a third party designated by the customer other than the carrier, receives the goods.
To exercise the right of withdrawal, customers must clearly notify us of their decision to withdraw before the applicable withdrawal period expires.
Customers may contact us at:
Email:
KarleneGriffith724@gmail.com
Telephone:
+45 40 68 72 27
2. Return Address
All authorised returns must be sent to:
DF MCR HOLDING ApS
Øresunds Alle 15
2791 Dragør
Denmark
This is the address used by DF MCR HOLDING ApS for receiving returns relating to purchases made through paxnqz.shop.
Customers should contact us before sending a return so that we can provide the appropriate return instructions.
3. Returning a Product
After notifying us of a return or withdrawal, the customer should return the goods within the time period required under applicable consumer law.
Returned goods should be securely packaged to reduce the risk of damage during transportation.
Customers are encouraged to retain proof of shipment until the return has been completed.
4. Return Shipping Costs
For a standard withdrawal where the product is not defective or incorrectly supplied, the customer may be responsible for the direct cost of returning the product where permitted by applicable law.
If a product is defective, damaged, or incorrectly supplied and applicable law requires us to cover the return cost, DF MCR HOLDING ApS will bear that cost.
5. Condition of Returned Products
Customers may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.
If a product has been used or handled beyond what is reasonably necessary for such inspection, any legally permitted reduction in value may be deducted from the refund.
Where reasonably possible, returned products should include:
- The product
- Supplied accessories
- Components included with the original order
- Original documentation, where applicable
Original packaging is helpful but does not affect statutory rights where applicable law provides otherwise.
6. Refunds
Where a customer validly exercises a statutory right of withdrawal, we will refund amounts that must be refunded under applicable consumer law.
Where legally required, this may include the original standard delivery charge.
Additional delivery costs resulting from the customer's choice of a delivery method more expensive than our standard delivery option may not be refundable where permitted by law.
7. Refund Method
Refunds will normally be made using the same payment method used for the original purchase unless another method has been expressly agreed.
Customers will not be charged a separate fee by us solely for receiving an eligible refund.
8. Refund Timing
Eligible refunds will be processed within the period required by applicable consumer law.
Where permitted by law, we may wait to issue the refund until:
- We have received the returned goods, or
- The customer has supplied evidence that the goods have been returned,
whichever occurs first.
After we issue a refund, additional processing time may be required by the customer's bank or payment provider.
9. Damaged Products
If a product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Your full name
- A description of the damage
- Clear photographs of the affected product
- Photographs of the packaging where relevant
We will review the issue and provide an appropriate remedy in accordance with applicable consumer rights.
10. Defective Products
If you believe that a product is defective, please contact us.
Depending on the circumstances and applicable consumer law, the available remedy may include:
- Repair
- Replacement
- Price reduction
- Refund
Nothing in this policy limits mandatory statutory consumer rights.
11. Incorrect Products
If we send you a product different from the product ordered, please contact us as soon as reasonably possible.
Where the incorrect item was supplied due to an error on our part, we will provide appropriate return instructions and a remedy without requiring the customer to bear costs that should legally be borne by us.
12. Missing Items
If an item is missing from your order, please contact us and provide your order number and details of the missing item.
We will investigate and provide an appropriate solution.
13. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible:
Email:
KarleneGriffith724@gmail.com
Telephone:
+45 40 68 72 27
We will make reasonable efforts to cancel the order before dispatch.
Cancellation cannot be guaranteed once the order has already been shipped.
14. Exceptions to the Right of Withdrawal
Certain goods may be excluded from a statutory right of withdrawal where an applicable legal exception applies.
Examples may include:
- Goods made to the customer's specifications
- Clearly personalised goods
- Goods that deteriorate or expire rapidly
- Sealed goods that are unsuitable for return for health protection or hygiene reasons after being unsealed
- Other categories specifically excluded under applicable consumer law
Where an exception applies to a particular product, relevant information should be provided to the customer before purchase.
15. Statutory Consumer Rights
This policy does not limit or exclude mandatory consumer rights provided by applicable Danish or European Union law.
Where mandatory consumer law provides the customer with rights that are more favourable than this policy, those legal rights will apply.
16. Contact Information
For questions regarding returns, refunds, cancellations, damaged products, defective products, or incorrect orders, please contact:
DF MCR HOLDING ApS
Øresunds Alle 15
2791 Dragør
Denmark
CVR:
35812679
Telephone:
+45 40 68 72 27
Email:
KarleneGriffith724@gmail.com